Email Automated replies for your customer service or agency

This n8n workflow automatically reads new incoming emails using IMAP, uses AI to decide whether the email needs a reply, and if yes — generates and sends a professional response automatically.

It’s a powerful “email assistant” workflow that avoids replying to newsletters, spam, promotions, or automated notifications.

Automated in air agency workflow

🎯 What This Workflow Does (Simple Overview)

Whenever a new email arrives:

  1. IMAP Email Trigger detects the email
  2. AI reads the email and decides:
    • ✅ Should we reply?
    • ✅ If yes, what should the reply be?
  3. IF Node checks the decision
  4. If reply is needed → Send Reply Email sends the AI-written response

The workflow uses structured output (true/false + reply text) so it stays consistent and reliable. AI-Powered IMAP Email Auto-Resp…


🧩 Workflow Nodes Included

StepNode NamePurpose
1IMAP Email TriggerWatches inbox and fetches new emails
2Analyze Email and DecideAI agent reads email + generates decision + reply
3Anthropic Chat ModelClaude model used for response generation
4Structured Output ParserForces output into correct JSON schema
5Should Reply? (IF node)Routes workflow based on shouldReply
6Send Reply EmailSends AI-generated reply to sender

✅ Requirements Before You Start

To run this workflow successfully, you need:

  • ✅ An n8n instance (cloud or self-hosted)
  • ✅ IMAP credentials (Gmail / Outlook / business email)
  • ✅ SMTP credentials (to send replies)
  • ✅ AI model access (Claude is used in this workflow)

📥 Step 1 — Download the Workflow File

Import this directly into n8n:

👉 Download here:


https://drive.google.com/file/d/1XYt_Ub0q21v6CLvx0F_IRpz_AKDzV5e8/view?usp=sharing


⚙️ Step 2 — Import the Workflow into n8n

  1. Open n8n
  2. Go to Workflows
  3. Click Import from File
  4. Upload the downloaded JSON
  5. Save the workflow

✅ You’ll now see the full workflow with nodes connected.


📬 Step 3 — Configure the IMAP Email Trigger

Click on IMAP Email Trigger and set:

Required Settings

  • Host (example: imap.gmail.com)
  • Port (usually 993)
  • Username: your email address
  • Password: email password or app password
  • Enable SSL/TLS

Gmail Tip (Important)

If you’re using Gmail, you must generate an App Password (Google doesn’t allow normal passwords for IMAP in most cases).

✅ After saving credentials, test it by sending yourself an email and using Execute Workflow.


🧠 Step 4 — AI Decision Logic (Smart Reply Detection)

The AI node (Analyze Email and Decide) receives:

  • Email sender (from)
  • Email subject
  • Email body (text)

Then it decides if a response is needed.

✅ It WILL reply to:

  • Questions needing answers
  • Requests for information or action
  • Business inquiries
  • Customer support requests
  • Meeting/appointment messages

❌ It will NOT reply to:

  • Newsletters
  • Marketing emails
  • Automated notifications
  • No-reply emails
  • Spam/promotions
  • Informational emails without questions

The output always follows this structured format:

{
  "shouldReply": true,
  "replyMessage": "Your AI reply here..."
}

That consistency is enforced using the Structured Output Parser. AI-Powered IMAP Email Auto-Resp…


✅ Step 5 — IF Node (“Should Reply?”)

This node checks:

  • If shouldReply == true → continue to Send Reply Email
  • If false → workflow ends (no reply sent)

This is the main safety gate that prevents replying to junk messages. AI-Powered IMAP Email Auto-Resp…


✉️ Step 6 — Configure the Send Reply Email Node

Open Send Reply Email and update:

Replace From Email

You must replace this placeholder:

<__PLACEHOLDER_VALUE__Your reply email address__>

Recipient (Auto-filled)

This field is already correctly mapped:

{{ $('IMAP Email Trigger').item.json.from }}

Subject

Automatically adds Re::

Re: {{ $('IMAP Email Trigger').item.json.subject }}

Email Body

Uses AI reply message:

{{ $json.replyMessage }}

✅ Ensure your SMTP credentials are configured correctly.


🧪 Step 7 — Test the Workflow

Try 2 tests:

Test 1: Real question email

Send:

“Hi, can you confirm the meeting time tomorrow?”

✅ The workflow should reply automatically.

Test 2: Newsletter / promotion

Forward a marketing email.

✅ It should NOT reply.


🔒 Best Practices (Highly Recommended)

To avoid unwanted automation issues:

✅ Use a dedicated inbox (support@ / info@)
✅ Apply filters (only reply to certain senders/domains)
✅ Add a tag/label after replying
✅ Add protection against reply loops (replying to your own replies)


🚀 How Media87 Can Help You Build Custom n8n Workflows

If you want workflows like this built professionally and customized for your business, Media87.com can help you design and implement end-to-end automation systems using n8n + AI + integrations.

✅ Services We Offer at Media87.com

We build automation systems that help businesses:

  • 📩 Automate email responses (support, HR, sales)
  • 📲 Connect WhatsApp, Telegram, Instagram, Facebook, and CRM tools
  • 🧠 Add AI decision-making for smarter workflows
  • 🧾 Automate invoices, reporting, and spreadsheets
  • 🏢 Integrate business apps (Google Workspace, Slack, Notion, HubSpot, Zoho, ERP systems)
  • 🔁 Automate repetitive tasks and approvals
  • 🛠️ Build internal bots and custom workflow dashboards

✅ What You Get When We Build Workflows for You

When Media87 builds an automation for you, we deliver:

✅ Workflow design + logic mapping
✅ Custom n8n workflow build + testing
✅ AI prompt optimization (so replies are professional & safe)
✅ Integration setup (email, CRM, databases, webhooks)
✅ Documentation + team handover
✅ Support / improvements after deployment

Examples of Workflows We Can Build

  • AI WhatsApp lead assistant
  • Invoice + payment follow-up automation
  • HR onboarding automation
  • Customer support triage system
  • Meeting + reminder automation
  • Social media posting workflows
  • Smart internal reporting dashboards

If you’re serious about saving time, improving response speed, and cutting manual work — automation pays for itself very quickly.


✅ Conclusion

This n8n workflow turns your inbox into a smart assistant:

✔️ Reads emails
✔️ Decides whether reply is needed
✔️ Generates a professional response
✔️ Sends replies automatically
✔️ Avoids newsletters/spam by design AI-Powered IMAP Email Auto-Resp…

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